Suncoast Community Health Centers Inc.
  • Palm River-Clair Mel, FL, USA
  • Hourly
  • Full Time

POSITION TITLE: Social Services Specialist

FLSA: NON-EXEMPT

Under the direct supervision of the Clinic Administrator, incumbent is responsible for greeting, registering, counseling, accepting phone calls and collecting all essential information for new and established Medicaid patients.

 

You Will Need:

  1. High School diploma/GED required.
  2. Two years experience in Customer Service and Public Relations.
  3. Appropriate telephone skills
  4. Computer literate.
  5. Two years experience on Data Entry preferred
  6. CPR (provided by SCHC within 6 months of hire)
  7.  Bilingual (English/Spanish) preferred

Job Duties:

  1. Determine if the patient meets the requirements needed to apply for Medicaid.
  2. Complete the online Medicaid application for the SCHC patients.
  3. Fax the required documents to the designated Access Health Solutions staff.
  4. Keep the documentation of the electronic application on the patient account under appropriate folder.
  5. Follow up on the outcome of the application, and update the patients account accordingly.
  6. Keep track of the insurance eligibility beginning date for back billing purposes.
  7. Contact the patient for follow up appointment four weeks before the expiration date.
  8. Handle patient calls requesting information of the Medicaid requirements and give appointments for screening or follow up as needed.
  9. Keep close contact with Access Health Solutions designated staff, to establish an open, professional and friendly relationship.
  10. Any other duties as assigned.

 

 

Suncoast Community Health Centers Inc.
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